Case Study: Team reconnection session Access Therapy Services [now Apricus Health]
After a period of signficant changes due to COVID-19 and staffing changes, the team at Access Therapy Services were keen to get together to reconnect with each other, get to know new staff members, strengthen the team's culture, and agree on team values and behaviours.
Before the meeting, Renée discussed the goals of the day with Access Therapy's director, to ensure there was a clear understanding of what the team wanted to achieve from the day. Renée provided a detailed agenda and process beforehand, to ensure Access Therapy Services was comfortable with the proposed approach. Over 10 staff members attended the team reconnection session. They learned about individual working styles, and how this impacts communication and teamwork. They discussed what the Access Therapy organisational values meant to them in their individual role, and talked about what they did well as a team and what they would like to change. Renée provided the team with an overview of different working styles, and led the group through hands-on activities and discussions, keeping them on track and ensuring everyone's voice was heard. Renée followed up with a written record after the session, for the team to use as an action plan going forward. Access Therapy's director and all team members gave positive feedback at the end of the session: "Renée is not just a facilitator that talks at people, but rather she facilitates meaningful discussion creating positive and useful outcomes. Renée took the time to listen to our needs and provide recommendations on what type of session would be most beneficial for our team. Renée is an exceptional facilitator and feedback from the team has been extremely positive. Everyone felt included in discussions, valued, and they all engaged in whole group and small group discussions. Renée provided everyone with valuable, informative information, learnings and an action plan that could be implemented immediately at work the next day. I will be using Renée again for future team sessions." - Joanna Murray, Director, Access Therapy Services "It was good to see everyone's individual work styles represented visually." "Today was good to explore our organisational values and the individual application of those values in-depth." "We came up with lots of positive points and ideas for solutions." "The facilitator was engaging, not just lecturing. I found it really interesting." - Team members, Access Therapy Services
Before the meeting, Renée discussed the goals of the day with Access Therapy's director, to ensure there was a clear understanding of what the team wanted to achieve from the day. Renée provided a detailed agenda and process beforehand, to ensure Access Therapy Services was comfortable with the proposed approach. Over 10 staff members attended the team reconnection session. They learned about individual working styles, and how this impacts communication and teamwork. They discussed what the Access Therapy organisational values meant to them in their individual role, and talked about what they did well as a team and what they would like to change. Renée provided the team with an overview of different working styles, and led the group through hands-on activities and discussions, keeping them on track and ensuring everyone's voice was heard. Renée followed up with a written record after the session, for the team to use as an action plan going forward. Access Therapy's director and all team members gave positive feedback at the end of the session: "Renée is not just a facilitator that talks at people, but rather she facilitates meaningful discussion creating positive and useful outcomes. Renée took the time to listen to our needs and provide recommendations on what type of session would be most beneficial for our team. Renée is an exceptional facilitator and feedback from the team has been extremely positive. Everyone felt included in discussions, valued, and they all engaged in whole group and small group discussions. Renée provided everyone with valuable, informative information, learnings and an action plan that could be implemented immediately at work the next day. I will be using Renée again for future team sessions." - Joanna Murray, Director, Access Therapy Services "It was good to see everyone's individual work styles represented visually." "Today was good to explore our organisational values and the individual application of those values in-depth." "We came up with lots of positive points and ideas for solutions." "The facilitator was engaging, not just lecturing. I found it really interesting." - Team members, Access Therapy Services
Renée facilitating a discussion with the Access Therapy Services team. Photo credit: Vetta Creative
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